1	Computers Direct Remote Monitoring An Introduction to Remote Resource and Service Surveillance
2	What is Remote Monitoring? A monthly service offered by Computers Direct that allows information to be gathered about a client’s servers, workstations, and other network attached devices. The status of these services is then evaluated by our monitoring server and, if thresholds are surpassed, an alert will immediately be generated and sent to a service technician.
3	Why This Benefits You A major hurtle to overcome in IT Consulting is the ability to see the future. Often times a problem is brought to our attention only after it makes itself very evident (i.e. system will not boot, virus infection, etc) to the client. Remote monitoring allows Computers Direct to keep an “eye” on your systems 24 hours a day. With our remote monitoring client, we can gather data quickly and intelligently, and allow our monitoring server to decide if the issue constitutes a possible problem for our client.
4	What We Can Monitor CPU Load Memory Usage Hard Disk Space Network Connectivity Number of Processes System Uptime Web Server Uptime Virus Activity Much More!
5	Scenario One Acme Corp. has a file server that all of it’s employees use to store critical documents and spreadsheets. The hard drive in the server begins to fill up with data and soon there isn’t anymore space. You call us in the middle of a busy week and need more hard disk space added which results in a few hours of down time as hard drives are added, data is copied, and any drive mapping changes that need to occur are performed.
6	The Advantage of Remote Monitoring If Acme Corp. had been using Computers Direct Remote Monitoring technology a threshold could have been placed on the server hard drive. For this example we will say 75%. When the drive had reached 75% capacity, the monitoring server would have seen this and compared it to our acceptable free disk space range, which would have resulted in a detailed notification to be sent to Computers Direct so we could talk with you about possible solutions to your disk space issues well in advance of any surprise downtime.
7	Adaptability There are literally thousands of possible scenarios where Remote Monitoring is not only convenient, but can make the difference between proper preventative maintenance and a full hardware or software failure. Remote Monitoring can be customized for virtually ANY network architecture. It can also be adapted to monitor and report on almost any piece of data that a technician could collect while physically being at the system.
8	I Insist On a Diagram!
9	Who Is Eligible Remote Monitoring is offered with Computers Direct Maintenance Agreements or it can be purchased as an individual monthly service. All plans can be tailored to meet your company’s unique goals and fit comfortably within your budget.
10	Contact To request more information regarding Remote Monitoring or a Maintenance Agreement contact Computers Direct by Phone: 731.884.0203 ext 4 Email: techdept@cddn.com Fax: 731.886.0104